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Becoming a Customer Service Executive

Becoming a Customer Service Executive

This course is designed to equip you with the essential skills and knowledge needed to excel as a Customer Service Executive. You will learn key strategies for handling customer inquiries, managing complaints, and delivering exceptional service. Through practical techniques and real-world examples, you will gain the confidence to effectively communicate with customers, resolve issues, and enhance customer satisfaction, making you an invaluable asset to any organization.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Mon Apr 2025
Level
Intermediate
Total lectures 0
Total quizzes 0
Total duration 0 Hours
Total enrolment 4
Number of reviews 0
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Short description This course is designed to equip you with the essential skills and knowledge needed to excel as a Customer Service Executive. You will learn key strategies for handling customer inquiries, managing complaints, and delivering exceptional service. Through practical techniques and real-world examples, you will gain the confidence to effectively communicate with customers, resolve issues, and enhance customer satisfaction, making you an invaluable asset to any organization.
Outcomes
  • Develop Effective Communication Skills
  • Master Problem-Solving Techniques
  • Handle Difficult Situations Confidently
  • Build Rapport and Trust with Customers
  • Enhance Customer Satisfaction and Loyalty
  • Implement Customer Service Best Practices
  • Prepare for Customer Service Leadership Roles
  • Apply Customer Service Skills in Real-World Scenarios
Requirements
  • Reliable internet access.
  • Device for online learning (computer, tablet, or smartphone).
  • Basic understanding of English (or course language).
  • Fundamental digital skills for navigating online content.
  • Commitment to completing course activities and assessments.

AMAAFY provides free online courses with practical, job-ready skills and qualifications, equipping learners across Africa with essential digital, technical, and workplace skills. Powered by AI, we bridge skill gaps and boost employability.

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